Zendesk Support

Zendesk Support is an Android application that allows you to organize the work of the support service. You can track the arrival of requests, change their status and distribute tasks between subordinates. Built module for generating reports.

Tasks

To work with the application, you need to pre-authorize, the address of the workspace is specified. The start page displays a list of actual tasks. You can sort the list by various parameters - date of receipt, urgency level and so on. You can add comments, change the status and attach files to requests. You can also assign a person responsible for the solution. The system of tags for convenient search is supported. A separate tab contains information about the client. You can create templates for quick response in advance - requesting additional information, closing a request and so on. Macros for frequently used operations are supported. All necessary options are available during processing. You can extend the decision date, clarify information, customize the notification mode and much more. A separate tab allows you to open the full history of the request movement with time stamps. This information can be used, for example, when solving disputable situations.

Statistics

Supervisors or managers can receive statistics on the processing of requests for a certain period. The total number of requests, overdue and completed requests can be tracked. Slices by individual employees are also available. This allows you to track efficiency within a department, for example, to assign additional bonuses. The resulting report can be uploaded to an external file.

Features

• A set of tools for organizing the support service;
• tracking the process of request fulfillment;
• assigning responsible persons and changing the urgency level;
• report generation;
• templates and macros;
• free download.