Service Manager

Service Manager is an application for Windows-based devices that allows you to register requests and requests from people. You can also select the employees who will handle a request. There are alerts that inform about new requests. The utility is fully translated into Russian.

Start of work

This program was developed to simplify the work of support staff. In order to use the available functionality, the user first needs to download third-party software responsible for the formation and management of information bases, for example, SQL Server. It will also be necessary to enter the data of administrators and other employees of the department.

Applications

The computer utility allows you to control the status of all incoming requests from clients. It is possible to set the deadlines for responding to the request, as well as the priority level. If necessary, the user is able to add notes to the request and attach various files. In addition, the computer application allows you to select an employee who will be responsible for a particular request. A useful function of the program is that it is able to send notifications to employees, informing them about the appearance of new requests. This makes it easier to keep track of requests. Since the support service may receive a large number of requests, the developers added the ability to filter requests to the utility. Among the available criteria are: priority level, executor, time of receipt, current status, and so on.

Features

• Compatibility with most OC versions;
• Ability to control the processing of requests;
• There is an alert system;
• Ability to prioritize requests;
• Russian language interface text;
• Requires third-party software to store data;
• It is possible to filter received requests.